You do not need to create an account to make a purchase. You may check out as a guest.

However, we recommend creating a CHRISTY NG account to enjoy hassle-free order management, including saving your payment information, delivery addresses, and viewing your order history.

Simply follow these steps:

Log in to ph.christyng.com.

Browse through our products and view more details on each product page.

Select your preferred size and add the item to your shopping bag by clicking the “ADD TO CART” button.

Review the items in your cart by clicking “YOUR CART”. To remove an item, click the “-” button next to the product.

To finalize your purchase, click “CHECKOUT” and follow the instructions to complete your payment.

If an item you are interested in is not available online, you may contact us via email or phone, and we will do our best to locate the item in one of our outlets and arrange a mail order purchase, subject to availability.

The size and/or color options on each product page will indicate whether an item is available or marked as “Sold Out.” If an item becomes unavailable while in your shopping cart, it will be displayed as “SOLD OUT.”

Please note that items placed in your shopping cart are not reserved and do not guarantee purchase until checkout is completed.

If an item you are interested in is not available online, you may contact us via email or phone, and we will do our best to locate the product for you, subject to availability.

We currently do not offer gift-wrapping services. 

After you place your order, you will receive an order confirmation email acknowledging receipt of your order. This does not mean that your order has been accepted.

Once your order details have been verified and confirmed, your order will be accepted and prepared for dispatch. You will receive a separate email notification once your order has been dispatched.

Our Customer Service team will contact you should there be any need to verify additional details regarding your order.

Unfortunately, once an order has been placed and processed, we are unable to make any changes to the order details as we work towards fulfilling orders as quickly as possible.

Please note that we are unable to add or remove items, or combine two orders into the same shipment once an order has been confirmed.

For further assistance, kindly contact our Customer Service team.

We accept the following payment methods:

Credit Cards: Visa and Mastercard

Debit Cards

E-Wallets: GCash and Maya

All payments are processed securely through our authorized payment gateway.

We treat all information you share with us as private and confidential. Your personal details will be used only in accordance with our Privacy Policy.

We may use your contact information to keep you informed of our latest products, promotions, and updates. You may opt out of these communications at any time.

For further details, please refer to the Christy Ng Privacy Policy.

Gift cards are redeemable online only.

Please note that all gift certificates are valid for one (1) year from the date of purchase.

We do not encourage any changes to order details once an order has been placed, as this may cause unnecessary delays in processing and delivery.

However, depending on the status of your order, we may be able to amend your shipping details. Please contact our Customer Service team as soon as possible for assistance.

Once your order has been shipped, we are unable to make any changes to the delivery address.

All orders are processed for shipment within:

• 3 working days for ready stock items

• 7–14 working days for personalized items

Nevertheless, we aim to have all orders shipped out as soon as possible.

Once your order has been dispatched, you will receive a shipping confirmation email along with your unique tracking number.

You may use this tracking number to track your order online.

We aim to ship all items in an order together in one shipment, where possible. This is subject to stock availability.

Please note that if your order includes a custom-made item together with an in-stock item, these items may be shipped and delivered separately.

In such cases, please contact our Customer Service team at enquiries@christyng.com.ph with the following information:

• Order number / proof of purchase
• A brief description of the issue
• Supporting photo(s) and video(s)
• Proof of purchase/order number
• A short description of the issue

All returned items will be thoroughly inspected by our Quality Control team to determine whether the issue is due to a manufacturing defect or normal wear and tear.

Where possible, we may attempt to repair the item, although this cannot be guaranteed.

In the event that the item is confirmed to be faulty due to a design or manufacturing defect, we will proceed with a replacement, subject to availability. If a replacement is not available, a refund in the form of a Gift Card will be issued. Our Customer Service team will contact you regarding the next steps.

We recommend that you use our Size Guide for further information. You may also view the ‘Size Guide’ on the product pages for specific sizing suggestions.

It is important to note that foot length is not equivalent to shoe size. Shoe comfort is also hugely dependent on a combination of fac

We recommend referring to our Size Guide for further information. You may also view the “Size Guide” on each product page for specific sizing recommendations.

Please note that foot length does not directly equate to shoe size. Shoe comfort depends on several factors, including the cutting, design, and heel height. As such, shoes of the same size but with different cuts or designs may not provide the same level of comfort.

You may add an item to your cart or wish list, but this does not guarantee availability or reserve the item.

To secure your purchase, we highly encourage you to proceed to checkout and complete full payment as soon as possible.

If you are unable to purchase the item or size you want online, we may be able to check availability at one of our outlet stores.

Please contact us at enquiries@christyng.com.ph for further assistance on the availability of specific styles.

We are sorry to hear about this. If this occurs, please contact our Customer Service team immediately at enquiries@christyng.com.ph with the following information:

• Proof of purchase / order number

• A brief description of the issue

• Supporting photo(s), if available

Our Customer Service team will be in touch to advise you on the next steps.

Please note that we do not offer repair services for any products.

All items are sold as-is and are covered only under our Returns and Refund Policy for defective or incorrect items, subject to evaluation and approval.

For any concerns regarding product defects, kindly contact our Customer Service team within the stated return period for assistance.

Please note that we do not offer custom-made items or add-on services.

All products available for purchase are sold as displayed on our website and are not customizable.

Please note that we do not offer custom-made shoes.

All shoes available for purchase are ready-to-wear items as displayed on our website.

Due to the custom-made nature of the request, no cancellations or amendments are allowed once the order has been confirmed.

We will proceed to ship your ready stock items first, and any custom-made items will be shipped separately once they are ready.